How Operators Get Listed
Every operator who wants to join the Vakaviti network applies through our onboarding process. No operator goes live on any property in the network without a member of our team reviewing the application first.
- What's reviewed — business legitimacy and whether the operator's claims match our honest-representation standards, checked by a person on our team, not published straight from a self-submitted form
- How it works today — this is a human review step in our onboarding pipeline, not an automated licensing-verification system. We're not going to claim more automation than we actually run
- If something's wrong — an operator found misrepresenting their service is removed, not down-ranked
No operator can pay for a better verification outcome. No operator can pay to skip this process.
How We Price
Displayed pricing is built from a documented pricing model — a transparent formula (base fare plus a distance-based rate, with clear rules for time-of-day and return-trip adjustments) rather than numbers pulled from thin air. When per-km rates change or competitor pricing shifts meaningfully, we update the model directly and propagate the change across the booking flow, routes tables, and marketing copy by hand, reviewed by our team — not auto-published from an external feed. If you ever spot a stale or inconsistent price, that's exactly what the Corrections section below exists for.
What We Won't Do
- No pay-to-rank. Placement, ranking, and recommendation order are never for sale, anywhere in the network.
- No fabricated listings. We do not publish estimated, invented, or "typical" pricing dressed up as real operator data. If we don't have verified data, we say so or we don't publish it.
- AI-assisted, human-accountable. Content across the network is drafted with AI assistance and reviewed by our team before publication — the AI drafts, a person is responsible for what ships.
A Real Team, Not an Anonymous Process
- Lagi — AI concierge and guest-facing trip planning
- Ben, Emma, Nia, Asilika — Fiji-based operations, covering operator relationships, content review, and verification follow-up
If something's wrong, there's a person accountable for fixing it — not a support ticket that disappears into a queue.
Found an Error?
If you find an error — a wrong price, an outdated detail, a misrepresented operator — we want to know and we fix it. Errors are corrected directly on the page, not silently; where a correction is material, we note when it was made.
Where This Applies
This methodology applies across every property in the Vakaviti network: ComeTo Fiji, Fiji Tour Transfers, Nadi Airport Transfers, Natadola Bay Horse Riding, Tour Fiji, and ComeTo South Pacific as it expands. One standard, applied consistently, not a policy for one site and a different practice elsewhere.
Last reviewed: 9 August 2026